The YouView platform, which develops hardware and software to support the broadband-based TV ( IPTV) services supplied via UK ISPs BT, TalkTalk and some independent retail set-top-boxes (STB), announced last month that it would be “ refocusing development away from ‘direct to consumer’ products.” As part of that they also scrapped support for their own mobile app on Android and iOS (Apple) devices ( here). If you need further support after running through our step-by-step guides, it's best to contact the manufacturer.Broadband ISP BT has kindly decided to open up the remote record functionality within their TV app so that all users with a UK YouView ( IPTV) set-top-box, even if they don’t have a Pay TV subscription with the operator, can access it once support for YouView’s own app is removed at the end of March 2020.If you’re having trouble connecting to the web, check your connection speed and signal strength or contact your broadband provider.You also need a TV licence, regardless of what TV service you use, or what device you watch it on.You need a minimum broadband speed of 2Mbps to watch catch-up and on-demand services – this will count towards any monthly broadband data allowance you have.The manufacturer may have some additional services for you to agree to, and after that, you can start watching TV. But if there’s an overlap between them, you can choose the best one for you. Usually, it will find the strongest signal and therefore the best region for you. Your TV or recorder will then scan for the available Freeview channels.Select your country or region if required. It may take a little while, but it's important you don't interrupt this process once started. Occasionally, your TV or recorder software will need updating, and it’s best to do this if prompted, to make sure you're getting the best service from Freeview. Check on screen or in your user manual if you need more instructions on how to enter your password. But the good thing is, you only need to enter it once. You'll need a bit of patience here, as adding a password with a remote can be tricky. Make sure you know the name of your home network and password – this is usually found at the bottom of your modem.
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